Examiner Assistant

Position Summary
​Performs essential tasks to support the work of Claims Examiners. Duties require knowledge and understanding of departmental procedures.

​Principal Duties and Responsibilities
(These duties and responsibilities are judged to be "essential functions" in terms of the Americans With Disabilities Act or ADA.)​

• Intake of new workers’ compensation injuries by, fax, phone and email.
• Processes new claims packets.
• Creates, prints and distributes State forms for examiners.
• Answers questions from injured workers, policyholders and vendors.
• Completes and distributes form letters requested by the Examiners. At the Examiners direction, composes letters.
• Prepares defense files.
• Tasks as directed by the Examiner.
• Issues hand pays for bills from various vendors (i.e. attorney, medical management/vocational rehabilitation invoices).
• Maintains diaries/tasks.
• Processes return mail.
• At the Examiners direction, schedules medical appointments for injured workers.
• Pursues recovery of overpayments and maintains diary to ensure recovery received.
• Requests wage statements diary to ensure received.
• Indexes new mail.

 
The above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

Recommended Employment Qualifications

​Education: This position requires a high school diploma or general education degree (GED) Experience: A minimum of three to six months related experience and/or training; or equivalent combination of education and experience. Requires basic skills in word processing and spreadsheet applications.

Certificate, Licenses, Registrations: None

Other Knowledge, Skills and Abilities:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

​Required:

1. Ability to read and comprehend instructions, correspondence and memos.
2. Ability to write effective correspondence using proper business grammar.
3. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
4. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
5. Ability to compute rate, ratio and percent, and to draw and interpret bar graphs.
6. Ability to apply common sense understanding to carry out detailed but uninvolved instructions.
7. Ability to deal with problems involving concrete variables in standardized situations.
8. Ability to learn software applications and work within computer programs.

Physical Demands:
​While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

The qualifications listed above are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties of the job.

​Submit your resume here.